Shipping & Returns
All our products are shipped with DHL GoGreen. As usual, you can have your package sent to your home or to a DHL Packstation. Please do not forget to include your postal number in the delivery address.
All orders received the day before 12:00 can be shipped the same day. All other orders will be shipped the next day.
GoGreen is the environmental program of DHL, in which all greenhouse gases produced during transport are offset by climate protection projects. You can read more about it here.
As soon as your order has been handed over to DHL GoGreen, you will receive a shipping confirmation with your tracking link, which you can use to track your order. How long your order will take to get to you can be seen here:
Italy: 3-5 days
Germany: 2-3 days
Rest of EU (incl. CH): 3-5 days
Rest of the world: up to 14 days
Unfortunately, we cannot ship packages to the USA or Canada.
Shipping costs are based on the country of destination of the order:
Italy: 4,99 € and free shipping from 50€.
Germany & Austria: 4,99 € and free shipping from 50€.
Rest of EU (incl. CH): 9,99€ and from 50€ free of shipping costs
Rest of the world: 19,99€ and from 100€ free of shipping costs
Complaints and returns
If you are not 100% satisfied, you can cancel your order at any time within 60 days.
Via the following link you can return your order independently and free of shipping costs:
If you return your order yourself, we cannot guarantee a refund of the shipping costs.